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Using Horizon
Accounts and teams
About the survey
Entering data
Data flags


If none of these answers suit you, or you would like to know more about Ecodesk, please contact the program management team at resources@ecodesk.com.


Frequently asked questions


Ecodesk want to encourage two-way conversations around sustainability between customers and suppliers, in order to effect efficient change.

Information declared by responders through Ecodesk here will, in time, help to shape these conversations.


On this page you can find all the frequently asked questions about using the Horizon platform, entering data, and completing a survey with Ecodesk.


Using Horizon



Ecodesk Horizon is the next generation of Ecodesk’s sustainable survey software, which came online in early 2020.


The Ecodesk Horizon platform is in full compliance with the European GDPR standards, and your data is only shared with the clients who have requested your data. For more information about Ecodesk’s commitment to privacy, please view our privacy policy here: Link

If desired, we can implement an NDA between your organisation and Ecodesk if this complies with your security practices.

If you are still unable to create a profile on the Horizon platform please contact resources@ecodesk.com and someone from the team will get in touch with you.


Ecodesk Horizon is optimized for Google Chrome and Mozilla Firefox, where you will have the best user experience. If you have access to either of these web browsers, we suggest completing the survey on these.

If you continue to experience the issue, please send a screenshot of what you are seeing to resources@ecodesk.com


The entire service, including registration, Ecodesk support, submission, and your company scorecard on completion, is free for Responders.

This is part of our dedication to transparency across supply chains to limit barriers for suppliers to submit their data.


All information provided to Ecodesk is managed confidentially. If you would like we can arrange a Non-Disclosure agreement.


Your response is available to the survey Requestor only.

We do not share data with any other members, clients, or customers that has not been directly requested between yourself and your customer.


Ecodesk is a stand-alone platform. It is therefore necessary to populate data in each platform independently.

However, if you have already entered data in Ecodesk for the same scope, you will be able to copy this data when opening another survey to reduce the work involved in responding to a request.


Ecodesk and Ecovadis are separate platforms and data does not flow between them. It is therefore necessary to populate data in each of the platforms independently.

However, if you have already entered data in Ecodesk for the same scope, you will be able to copy this data when opening another survey to reduce the work involved in responding to a request


Accounts and teams



If the request is not relevant to you, please forward the invitation email to your colleague or team most suited to dealing with a survey of this nature.

If you are forwarding the request, please copy in resources@ecodesk.com. It is also recommended to copy in your Supplier Relationship Manager with the requesting client so that they can track the request.


To better understand the impact of their supply chain, many of our clients request that a range of their supplier categories respond to their survey.

Regardless of your company type, it is likely that you have the data available to you via utility bills, purchasing orders, or other forms of records.

If not, it is possible that some entries can be calculated based on other entries that you provide, in the example of Scope 1 and 2 GHG emissions.

If you do not have access to the data, it is advised to enter ‘Not Available’

If you do not use a resource in your operations, it is advised to enter ‘Not Applicable’

A reason may still be required to submit the survey – this could be a case of not recording the data, the records are not available for the reporting period, or you do not use the resource. In this case, please enter the reason in the text box available.


If your email address has changed or you were forwarded the request by a colleague, the request may not show in your home page of Horizon.

If this is the case, please contact resources@ecodesk.com with your organisation name and which client you are responding to.


If your colleagues have already registered your organisation, join them by registering on Ecodesk Horizon or request that a member of your team invite you to join the organisation via the ‘Users’ section on the left-hand menu and then selecting the ‘+’ button to add your details.

If your email domain is different to that of your colleagues, please contact resources@ecodesk.com and we will get you connected.


If your client has specified the site they want you to respond at, you should have received an email detailing the specific sites they are requesting information from.

If you haven’t received this, please contact resources@ecodesk.com.


To work on the survey with your colleagues, you can use the ‘invite user’ feature.

You can do this by going to the ‘Users’ section on the left-hand menu and then selecting the ‘+’ button to add the user.

By entering their email address, they will receive an invitation to join your organisation on the Ecodesk platform.

Please contact resources@ecodesk.com if they have not recieved the invitation email.


About the survey



Ecodesk collaborates with a number of clients to develop surveys designed to request environmental, social, and governance (ESG) data from their supply chain.

As a supplier to one of Ecodesk’s clients, you will recieve a set of ESG questions via the Ecodesk Horizon platform.

Most of these surveys consist of quantitative and qualitative questions with the aim of helping your client understand the environmental maturity and impact of their upstream and downstream partners.

Upon completing a survey on Ecodesk Horizon, you will have access to a downloadable scorecard.

If you would like to understand more about the survey you have been requested to respond to, please contact resources@ecodesk.com


If you will be unable to complete the survey within the deadline, please contact resources@ecodesk.com.


If you have existing data on the Ecodesk Horizon platform from responding this year or in a previous year which shares questions with a survey you are starting, you can copy your survey responses from one survey to another.

When you start a new survey for the same scope of response (site or company), a pop-up window will ask if you would like to copy an existing survey, you will then only be required to complete any additional member-specific questions.


On completing your response on Horizon, you will have the option to download your completed survey.


Most of the questions asked on the Ecodesk Horizon platform can be answered using data provided in your company policies and utility bills, purchasing orders, or other forms of records.

If not, it is possible that some entries estimated from other entries you provide, in the example of Scope 1 and 2 GHG emissions which can be calculated from fuel consumption and utilities records respectively.

If you do not have access to the data, it’s advised to enter ‘Not Available’

If you do not use a resource in your operations, it’s advised to enter ‘Not Applicable’

A reason may still be required to submit the survey – this could be a case of not recording the data, the records are not available for the reporting period, or you do not use the resource. In this case, please enter the reason in the text box available.


You will have the option to respond at Company scope or Site scope, with your Client specifying a scope they would prefer you to respond at.

If your client has reached out by email with a specific request that you respond for specific site/s, then please select ‘Site’ scope.

If your client has not specified a specific site they wish you to respond at, you should aim to respond at your client’s preferred scope (Site or Company), but if you are unable please provide data at the scope you are able to.

If you respond at Site scope, you will need to complete the survey for each site which supplies your client (you will be able to copy responses across to reduce the reporting burden).

If you have any issues or questions regarding reporting at the scope requested by your client, please contact resources@ecodesk.com.


If your client prefers Company scope responses, it is acceptable to respond at site scope.

If you choose to respond at site scope, please ensure to respond for all sites that supply the client you are responding to.

If you client prefers for you to respond at Site scope, they will specify which sites they would like you to provide data for.

Please notify resources@ecodesk.com if there is a site that supplies your client which you think you should also provide data for.


As editing previous years’ data affects that reporting periods analysis based on aggregated scores, it is not possible to change your entries on a previously submitted survey.

However, you will have the opportunity to note any variation on last year’s entries in the text boxes provided in this years’ active survey.


Awaiting approval means that your response is being reviewed by the survey approval team.

You will shortly receive an email letting you know if your survey has been ‘approved’ (thereby marking it as complete) or ‘rejected’ (where you are asked for clarification or further information on specific responses).


The Ecodesk platform can be translated via Google Translate if you open the survey on the Chrome browser


Your completed responses are available from the Data Requests page below your active requests.


Entering data



The requested reporting year is the period that the client would like information about.

The requested reporting year being requested is generally the most recent 12-month period for which a full year’s data can be reported.

This could be your organisation’s fiscal year or calendar year for example.


If your output increases and your overall GHG emissions increase as a result, this can be stated in the reason if you receive any data flags for the increase in GHG emissions.

You can also make allowance for an increase in overall output, by decreasing the percentage apportioned to your client on the final tab of the survey.

Please include any notes regarding increases in output on the notes section at the end of the survey.


Apportioning emissions helps your client understand how your company’s work affects them.

To calculate this value, the two easiest options are to calculate the apportionment by either using financial metrics (client spend over gross revenue) or output (proportion of production purchased by client).

For example, if 24% of your company’s production is for the requesting client, then it can be estimated that 24% of your GHG emissions/waste output/water output can be attributed to your client’s impact

In this instance, enter 24 as each of the output resources response option and select “product output” as the metric method.


It is possible to calculate your emissions by your energy data provided. Ecodesk has developed a GHG Calculator tool to support your calculation.

Download the tool here: Ecodesk GHG Calculator Tool

Calculating Scope 1 Greenhouse Gas Emissions

  • Your Scope 1 GHG emissions are calculated from your fuel usage data, using carbon conversion factors to convert your fuel usage (kWh or equivalent) to kg CO2-e (kilograms of Carbon Dioxide Equivalent). You can find key conversion factors from DEFRA here: DEFRA Greenhouse Gas Reporting: Conversion Factors 2020
  • Multiply the total consumption in kWh of each fuel with the conversion factor. e.g., 22,200 kWh for diesel x 0.24592 kg CO2-e = 5,459.42 kg CO2-e.
  • Repeat for each fuel used.
  • Divide the kgCO2-e by 1000 to get emissions total in MtCO2-e (metric tons)
  • Sum together to get your total Scope 1 emissions.
  • Calculating Scope 2 Greenhouse Gas Emissions

  • Your Scope 2 GHG emissions are calculated from your electricity, heat, steam, and cooling usage data, using carbon conversion factors of your country of operation to convert your usage (kWh or equivalent) to kg CO2-e (kilograms of Carbon Dioxide Equivalent).
  • Multiply your consumption of electricity, heat, steam, and cooling in kWh with a conversion factor applicable to your country, e.g.,11,000 kWh of electricity annually x 0.41205 kg CO2-e = 4,532.55 kg CO2-e
  • Divide by 1,000 to get your Scope 2 GHG emissions in MtC02-e (metric tons)
  • Sum together to get your total Scope 2 emissions.

  • When collecting fuel data please ensure you are including all types of fuel your company uses, including:

  • Fuels used for vehicles owned by the company and miles/kilometres driven for the company,
  • Fuel combusted to heat your buildings,
  • Additional fuels used in your production processes, such as burning oil or coal.

  • Annual electricity consumption figures can be found on your electricity bill.

    Please contact your utility provider if you do not have a statement with your annual electricity usage figure.


    Take the average consumption of the bills in your possession and multiply this average by 12.

    For example, you have 3 monthly bills with respectively 3,000 kWh, 5,000 kWh and 10,000 kWh electricity usage. Your average electricity consumption for 3 months will be 6,000 kWh.

    The estimate of your annual electricity consumption is therefore (6,000 kWh * 12 months) = 72,000 kWh.


    Please determine your electricity consumption as part of the overall electricity consumption of the building. Your landlord should be able to provide this data.

    Based on the area of office space that your company occupies, you can calculate a proportion of the electricity usage for which you are responsible.


    Water input and output values should be available from your records.

    When water is purchased from a water supplier, a quarterly or annual record should be provided which states the total water purchased in cubic metres (m3).

  • Water input: All the water drawn into the boundaries of the reporting organization (company or site) from all sources.
  • Water output:The amount of water discharged from the organisation to subsurface waters and sewers, through a defined discharge point, over land, or wastewater removed from the organisation (company or site) via truck.

  • Data Flags



    Some of Ecodesk’s sureys have data validation applied which will check some of the quantitative data fields against several thresholds:

  • Figures which appear excessively large or small will be flagged
  • Figures are compared with the previous year’s submission. Increases or decreases greater than 10% for a given metric are flagged
  • Related fields within the survey response (for example GHG Scope 1 and total fuel figure) are compared based on expected conversion factors. If the two datapoints do not follow the expected relationship, the data is flagged.
  • If your response triggers a data flag based on one or more of these thresholds you will get a line of red text explaining this below the field, you can select ‘show more detail’ to look at the flag in more detail.
  • When data is flagged you will have the option to change the value or provide a reason for the flag if the data is correct, for example a change of your organisational/reporting boundary.
  • Once you have entered a reason for each flag or updated with a figure which no longer triggers the data flag, you will be able to submit your response.

  • To help your client better understand your responses, it can be helpful to provide a little more background.

    If your data has been flagged for being higher than expected based on last year’s input, an example reason for this may be increased production or the opening of a new site during the reporting year.

    Similarly, if your data has been flagged for being lower than expected based on last year’s input, an example reason for this may be decreased production, the closure of a site, or increased energy efficiency.


    If you have recieved a data flag suggesting that there is a mismatch between your Scope1 GHG emissions and Total Fuel, this indicates that your entered value is not within the estimated range for the other.

    This is because Scope 1 GHG emissions are calculated by the emissions from your fuel use and their respective carbon conversion factors.

    Please provide information on how these values were calculated or provide a reason. For example, do you have additional emissions from waste incineration?

    If you have recieved a data flag suggesting that there is a mismatch between your Scope 2 GHG emissions and Purchased Electricity – Non-renewable, this indicates that your entered value is not within the estimated range for the other.

    This is because Scope 2 GHG emissions are calculated by the emissions from non-renewable purchased electricity and the energy mix of the country of operations. Please provide information on how these values were calculated or provide a reason. For example, do you have additional emissions from waste incineration?

    For help calculating please use Ecodesk’s emissions calculator here: Ecodesk GHG Calculator Tool or contact resources@ecodesk.com